Anti-virus issues

Anti-virus software falsely blocking or detecting EAC as a threat.

Adding the game directory to anti-virus exceptions list

Most anti-viruses use heuristic scans to detect protected viruses and trojans. Due to EasyAntiCheat being well protected, sometimes these heuristic scans generate false positives. If your anti-virus software is blocking the game from starting, often uninstalling an outdated anti-virus version and installing the latest from the vendor's website fixes the issue.

We are constantly improving the EasyAntiCheat user experience and working with major anti-virus companies to get EasyAntiCheat whitelisted permanently. You can also help us by reporting a false positive to your anti-virus vendor. You can find a false positive link from here. Before reporting false positive please check that you have the latest virus signatures installed in your anti-virus software.
http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm

We have listed here the current anti-virus whitelisting status for EasyAntiCheat:

Vendor Version Signature version Status
Avast Latest Latest Whitelisted
AVG Latest Latest Whitelisted
Avira Latest Latest Whitelisted
Baidu Antivirus Latest Latest Whitelisted
BitDefender Latest Latest Whitelisted
COMODO Latest Latest Whitelisted
DrWeb Latest Latest Whitelisted
Eset NOD32 Latest Latest Whitelisted
F-Secure Latest Latest Whitelisted
GData Latest Latest Whitelisted
Kaspersky Latest Latest Whitelisted
MalwareBytes Latest Latest Whitelisted
McAfee Latest Latest Whitelisted
Panda Antivirus Latest Latest Whitelisted
Symantec Latest Latest Whitelisted
Trend Micro Latest Latest Whitelisted

If you have an outdated version of the listed anti-virus software above, you might still get a false positive detection. In this case please update to the latest anti-virus version or add a manual exception.

Below are instructions for adding the game directory to anti-virus exceptions list by vendor:

Vendor
Avast https://www.avast.com/faq.php?article=AVKB168#idt_01
AVG https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning
BitDefender http://www.bitdefender.com/support/how-to-add-exclusions-(exceptions)-in-bitdefender-2016-1467.html
COMODO https://help.comodo.com/topic-72-1-451-4758-.html
DrWeb https://www.drweb.com/
Eset NOD32 http://support.eset.com/kb560/?locale=en_US
GData https://help.gdatasoftware.com/b2c/GDAV/2014/en/index.html?410057.htm
Trend Micro https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059964.aspx#AddProgramsOrFolders